Unsure how to polish your china? What is the proper way to introduce yourself to your boss? Butler extraordinaire Charles MacPherson answers those questions and many others through helpful tips and prose in his reference book, aptly-titled, "The Butler Speaks."
MacPherson proves that proper etiquette can be achieved by anyone simply by "understanding other people and having consideration for their needs." The steward's 24-plus-years of experience in the hospitality field, coupled with the rich history of the industry, make for a reputable and refining read. Best of all, the guide is sprinkled with Downton Abbey references and reads more like a close friend sharing his tips rather than a stuffy etiquette session.
Veranda compiled five of MacPherson's best tips for anyone preparing to entertain.
On making a good first impression: "Use the appropriate amount of formality depending on the circumstance, but whenever you're uncertain, err on the side of being more formal, at least at first. Most people will tell you if they'd prefer a less formal style of address, but few will tell you when you've erred and gone too informal."
On hosting a party: "Make sure everyone has a drink in hand [and] make sure everyone has someone to talk to."
On dry-cleaning: "Anytime you have an item that comes stored in plastic-such as a shirt from the dry cleaners-remove the plastic immediately so that the fabric can breathe. Otherwise, the fibres will break down and the fabric will turn yellow-and that stain will never come out."
On being financially savvy: "The bigger the glass, the more people drink. If you want to be economical, use small wineglasses."
On when to go for the handshake: "The person you wish to greet is of a higher rank or position. Wait for this individual to offer his or her hand first."
